Marketplaces

B2B buyers and sellers want a streamlined ordering process. Order management allows buyers to more efficiently track their online orders and allows businesses to more easily fulfill and provision products and services.

CloudCraze order management capabilities go beyond traditional distributed order management and provides a data-driven experience to simplify fulfillment operations. Benefits include:

• Streamline ordering experience by placing one order with hundreds of line items, and grouping line items by ship-to, ship date and shipping method
• Increase order visibility – order status and tracking
• Digitize customer service, allowing buyers to view and pay invoices, and initiate disputes
• Maximize operational efficiencies, brokering line items to the right system or location
• Embrace new business models, marketplaces (products, services), and provisioned digital goods and services
• Align with buyers’ purchasing methods – Invoice, PO, ACH, Credit Cards and a wallet

Customers crave more control. Companies across industries are responding to this need by shifting to a subscription-based model – offering customers the power to choose their bundles, how and when they pay, and most importantly manage their upgrades, downgrades and cancellations.

With CloudCraze, offers and subscriptions strategies can easily scale to meet changing business needs. CloudCraze delivers the advanced capabilities that form a superior customer experience, including:

• Customizable, targeted offerings to streamline the ordering process
• Guided management of upgrades, renewals and other subscription changes
• Commerce across any digital channel such as third-party marketplaces and within applications

Buyers demand information. They regularly compare and explore products and services online prior to making a purchase. In fact, 80% of buyers engage digitally before they transact with a brand.

CloudCraze empowers your organization to synthesize and curate data. Better inform your buyers’ digital buying experience, no matter the device or where in the world they are. Our catalog management capabilities:

• Create a dynamic catalog experience with images, video and PDFs
• Merchandise products and services into one or more selling categories
• Launch new products in a collaborative workflow
• Craft customer-specific catalogs based on customer contract or segment

B2B brands must simplify the selling the process online. The challenge is that most complex products are sold offline. Guided selling helps customers more easily purchase your most complex product offerings through the digital channel.

CloudCraze provides an error-free ordering experience for B2B buyers through guided selling:

• Deliver customizable, targeted offerings to streamline the ordering process
• Increase revenue potential with cross-sell and up-sell
• Expedite your customers' path to purchase

There’s no simple formula when it comes to B2B pricing. Buyer/seller agreements require the support of a variety of complex pricing options (contract and multi-contract pricing, global price waterfall, optimized pricing, usage-based pricing, periodic payment terms and subscription management). Customers expect access to their specific pricing and promotions – whether shopping online or offline – ensuring their orders and invoices are accurate.

CloudCraze helps you decrease the cost to serve customers and increase sales through its advanced pricing and personalized promotion capabilities:

• Manage and incorporate complex segment or customer specific pricing online
• Marry a promotion with a coupon or discount
• Target customers with specific promotions
• Schedule a promotion and target customer target segments in advance
• Schedule new price schedules, target them and schedule them in advance

We live in a global economy. Whether you are a multinational or domestic organization, digital provides a low cost means to expand beyond geographic boundaries. The challenge is scaling your business globally from a single investment.

The CloudCraze platform provides your organization with the capabilities to sell across the globe:

• Leading global cloud infrastructure, certified and secured to meet corporate, government and consumer privacy requirements
• Flexible architecture to deploy one or multiple storefronts, supporting brand, business unit or geographic needs
• Incorporate preferred local payment methods and types
• Sell locally; CloudCraze supports 160 currencies with the ability to establish alternative currency models like points and barter for developing markets
• Communicate in your customers’ native language; translate your storefront into 80 languages

Your customers demand instant access to your brand, the products you sell and relevant offers and content.  Curating an engaging experience with embedded content is essential to digitizing your brand.

CloudCraze empowers business users to provide the buyer with a relevant online experience with:

• Pixel-perfect, mobile-first experience ensuring brand control and modern engagement
• Multiple, uniquely branded storefronts supporting your brand and global need
• CMS integration with solutions like Adobe Experience Manager (AEM)
• Salesforce Lightning to streamline and marry community strategy with commerce
• Social commerce click-to-chat, social sharing and purchasing
• Multi-currency and multi-language capabilities for global expansion and market development

Administrative interfaces are often clunky and developer focused. Business and IT users are required to navigate multiple interfaces, which only grant them a narrow view of the platform. CloudCraze allows non-technical users to manage the business side of commerce through configuration and workflow – and without IT support.  An intuitive, role-based administration experience is key to success: increasing internal collaboration, simplifying site maintenance, and accelerating your company’s ROI.

CloudCraze provides a secure, role-based administration environment for business and IT users. Capabilities include:

• Content authoring and workflow management
• Point-and-click administration for product and price management (business users)
• Point-and-click administration for platform management (IT users)
• Graphical, drag and drop process modeling environment
• Executive/business dashboard and report creation on omni-channel commerce activity
• CloudCraze Exchange, CloudCraze’s private AppExchange for technology and functional add-ons